Course Overview
A job-oriented programme preparing students for customer-facing roles at airports. Covers the complete passenger journey — from arrival and check-in through boarding and departure — combining operational knowledge with customer service excellence.
Key Learning Outcomes
- Airline and airport collaboration for seamless passenger services
- End-to-end baggage handling and boarding pass issuance
- Departure Control Systems- reservation and automated flight management
- Passenger special assistance – comfort and accessibility for all travellers
- Safety and security – regulatory requirements for safe transport
- Latest technological advancements in passenger services
Who Should Enrol?
- Students aspiring to work as Airport Passenger Service Agents
- Individuals interested in airport customer service and front-line operations
- Candidates seeking quick entry into airport-based roles
Career Opportunities
Airport Passenger Service Agent | Check-in & Boarding Staff | Airport Customer Service Executive | Airline Ground Staff | Passenger Handling Assistant
Certification:
Awarded on successful completion with a minimum score of 65% in all assessments.
